Refund policy

NotSoLittle

At NotSoLittle, we are committed to providing our customers with the best possible shopping experience. Recognizing the importance of customer satisfaction, we have established this policy to govern the terms of product returns and exchanges. Completing a purchase from our store constitutes the customer's acknowledgment of having read this policy and their acceptance of its terms.

1. Return and Exchange Period

The customer may submit a request to return or exchange a product within a maximum period of fourteen (14) days from the date of receiving the product. No request submitted after the expiry of this period shall be accepted.

2. Conditions for Accepting a Return or Exchange

To accept a return or exchange request, all of the following conditions must be met:

  1. The product must be in its original condition, unused and unwashed.
  2. The original tags and labels must remain attached to the product, without removal or damage.
  3. The product must be in its original packaging with all its contents.
  4. The customer must provide proof of purchase, such as the order number or receipt.

The Company reserves the right to reject any request in the event of a breach of any of the aforementioned conditions.

3. Exchange Terms

The Company allows the customer to exchange a product for a different size or color, subject to stock availability at the time the request is submitted. If the product requested for exchange is unavailable, the customer is entitled to receive Store Credit to be used toward future purchases, or a refund of the product's value in accordance with the terms of this policy.

4. Refunds

Given that payment is made upon delivery (Cash on Delivery), the value of the returned product shall be refunded through one of the following two methods, at the customer's choice:

  1. Store Credit to be used toward future orders.
  2. A transfer to an electronic wallet or bank account specified by the customer.

The refund shall be issued within a period not exceeding thirty (30) business days from the date the Company receives the returned product and verifies that it meets the conditions set forth in this policy.

5. Shipping Costs

  1. If the return or exchange is based on the customer's preference, for reasons such as a change of mind, size, or color, the customer shall bear the return shipping costs.
  2. If the product is defective in manufacturing, does not match the order, or was received in error, the Company shall bear the full shipping costs.

6. Non-Returnable and Non-Exchangeable Products

In consideration of the health-related concerns associated with children's clothing, the following products are not eligible for return or exchange:

  1. Discounted products or those offered as Final Sale, which may only be exchanged for an identical product in the event of a manufacturing defect or the need for a size change.
  2. Undergarments and socks.
  3. Any product that has been used, washed, or had its original labels removed.

7. Return Request Procedure

A customer wishing to return or exchange a product must contact the Company via email at info@notsolittle.net, stating the order number and the reason for the return. Our customer service team will respond and provide the necessary steps to complete the process.

8. General Provisions

  1. The Company reserves the right to amend this policy at any time, with such amendments taking effect from the date of their publication on the website.
  2. This policy shall be governed by and construed in accordance with the laws in force in the Arab Republic of Egypt.